Girl with itablet in front of her face with pillway website app on it

Bridging the gap in healthcare.

As public health experts have known for years, information is one of the most powerful tools in both prevention and treatment. Forward-thinking companies like Pillway, Deep Genomics and Phelix AI Inc. are working to bridge the gaps in healthcare using technology to improve the collection, sorting and sharing of information.

Data has quickly become the best medicine, and as the demand for and amount of clinical data increases, the need for automated processes and artificial intelligence (AI) augmented technology capable of extracting valuable information will only grow. As an overtaxed industry (further spurred on by a global pandemic), healthcare is benefitting as our global mindset becomes increasingly digitized and people are more inclined to adopt innovative technologies capable of offering higher-quality care at reduced costs with many accessible from the comfort of home. Some startups right here in Ontario are at the forefront of innovation in MedTech and have reimagined various processes in order to improve both the patient experience and efficiencies to better accommodate the healthcare needs of the future.

Pillway

When it comes to healthcare, there are many processes that have become second nature to us. For instance, after seeing the doctor we are accustomed to getting a prescription from them and taking it to a pharmacy to be fulfilled.

Pillway Bottle and notifications

But as new technology is implemented, many facets of the healthcare industry are being reimagined and revamped. One Toronto-based startup has reinvented the pharmacy experience with their innovative technology platform that connects patients, healthcare professionals and their pharmacy, making a once clunky process seamless.

As a full-service digital pharmacy, Pillway is the first in Canada to provide this connection between all parties as they support individuals that require prescription medication, with a specialized focus on those that manage multiple medications a day.

By focusing on the patient experience, Pillway offers a tailored program that includes medications sorted by dosage, date and time into convenient packets that are delivered directly to patients’ homes. Through the app, patients also receive medication reminders and can easily chat with Pillway’s pharmacy team if they have any questions. Auto-renewed delivery ensures patients don’t go without. Pillway’s CEO Lak Gill says, “The goal is to help patients increase their medication adherence, allowing them to feel the best they can, despite their chronic illness.”

By harnessing the power of AI in order to provide personalized around-the-clock care for patients, Pillway is connecting patients to doctors, specialists and resources faster than ever and its multifaceted platform provides solutions for consumers, pharmacists and providers across all pharmacies services. Pillway’s thoughtful integration of technology has resulted in an elevated healthcare experience for their patients and allows them to provide a full circle
of care.

As a technology-first company, Pillway has a competitive edge in the space. “Where the typical digital pharmacy started off as a pharmacy and built some technology to allow them to compete in the online space, we began with building out a robust technology platform and then layered on the pharmacy piece afterwards,” says Gill.

Pillway has plans to expand in the future. “We plan to be the go-to ‘health hub’ for people. From those wanting to lose weight to those searching for more information on heart health, and everything in between and beyond, we want to be where you can find reliable health information, educational plans, tips, access support, resources and check your vitals to improve your lifestyle,” says Gill. “Our technology will continue to develop and support these goals.”

Pillway’s goal is to help patients increase their medication adherence, allowing them to feel the best they can, despite their chronic illness.

Deep Genomics

When it comes to healthcare, there are many processes that have become second nature to us. For instance, after seeing the doctor we are accustomed to getting a prescription from them and taking it to a pharmacy to be fulfilled.

But as new technology is implemented, many facets of the healthcare industry are being reimagined and revamped. One Toronto-based startup has reinvented the pharmacy experience with their innovative technology platform that connects patients, healthcare professionals and their pharmacy, making a once clunky process seamless.

As a full-service digital pharmacy, Pillway is the first in Canada to provide this connection between all parties as they support individuals that require prescription medication, with a specialized focus on those that manage multiple medications a day.

By focusing on the patient experience, Pillway offers a tailored program that includes medications sorted by dosage, date and time into convenient packets that are delivered directly to patients’ homes. Through the app, patients also receive medication reminders and can easily chat with Pillway’s pharmacy team if they have any questions. Auto-renewed delivery ensures patients don’t go without. Pillway’s CEO Lak Gill says, “The goal is to help patients increase their medication adherence, allowing them to feel the best they can, despite their chronic illness.”

By harnessing the power of AI in order to provide personalized around-the-clock care for patients, Pillway is connecting patients to doctors, specialists and resources faster than ever and its multifaceted platform provides solutions for consumers, pharmacists and providers across all pharmacies services. Pillway’s thoughtful integration of technology has resulted in an elevated healthcare experience for their patients and allows them to provide a full circle
of care.

As a technology-first company, Pillway has a competitive edge in the space. “Where the typical digital pharmacy started off as a pharmacy and built some technology to allow them to compete in the online space, we began with building out a robust technology platform and then layered on the pharmacy piece afterwards,” says Gill.

Pillway has plans to expand in the future. “We plan to be the go-to ‘health hub’ for people. From those wanting to lose weight to those searching for more information on heart health, and everything in between and beyond, we want to be where you can find reliable health information, educational plans, tips, access support, resources and check your vitals to improve your lifestyle,” says Gill. “Our technology will continue to develop and support these goals.”

Hasu ECounselling

Ha·su (Japanese)

 pron. [hasoo] noun

“Our name comes from the lotus flower, which grows in muddy waters and blooms despite these conditions. Like the lotus flower, with the right support, we believe anyone can change, grow and flourish.”

Hasu eCounselling is an online therapy platform and mobile app that delivers affordable counselling to clients on the go, or in the comfort of their own homes. The platform quickly and efficiently connects struggling Canadians with online therapists for a wide range of issues, from trauma and substance abuse to social anxiety, grief and more. Suitable for ages 16 and up, clients can choose from video, talk or text counselling based on their circumstances and needs. Hasu’s experienced healthcare professionals are registered and/or licensed within their provincial regulatory bodies and go through thorough screening processes. Most of their services are covered by employee benefits packages and insurance plans but be sure to understand your coverage before moving forward.

Phelix AI

What if a virtual assistant could save more than 75 percent of the time healthcare professionals spend on burdensome tasks?

That’s exactly what Phelix AI claims to do when it comes to key workflow tasks related to electronic medical records (EMRs).

The Toronto-based startup develops intelligent automation tools with the goal of improving healthcare access, delivery and outcomes. By automating key clinical workflows, its suite of products target bottlenecks, improve efficiency and aid in digitizing the flow of data across the healthcare system, ensuring systems are keeping up with the needs of the future while freeing up time for administrators and support staff to focus on the patients who need it most.

Using computer vision (a field of AI that enables computers and systems to act on or make recommendations based on information that has been derived from visual inputs) along with optical character recognition (OCR) and natural language processing (NLP), the Phelix virtual assistant is able to sort and prioritize incoming faxes, emails, e-referrals and more.

Beyond document and inbox triage, virtual agents and chatbots can handle tasks like bookings and confirmations, digital check-ins, and frequently asked questions amongst others and can be easily deployed across all existing communication channels, from fax and phone to email, web forms and more. Across the entire patient experience and journey, Phelix is there to minimize disruption and streamline various communication channels, from the initial touchpoints right through to payment collection and satisfaction surveys.

To further simplify the transition to this omni-channel virtual assistant, organizations can select from pre-existing workflows, or utilize the zero-code option, which enables organizations to create apps that are automated, fully functional and completely editable on their own, thus reducing dependency on IT personnel.

As digitization and automation aid an overstrained industry, valuable time is freed up and healthcare professionals can focus on what matters most: health.

Through cutting-edge technology, Phelix is automating existing healthcare workflows and finding ways to connect and communicate more efficiently throughout the patient journey. It’s probably safe to say Phelix is the virtual assistant we all wish could tackle the more mundane tasks in our daily lives.

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