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Contrary to popular belief, billing systems can be one-size-fits-all while still offering customization for customers.

Traditionally, billing systems are designed to solve problems that are very specific to an industry. These billing systems work well if an industry is able to integrate new technology or approaches slowly. The reality, however, is that advances in technology often propel an industry into transition quickly, forcing them to adopt new cost structures, customer approaches and structural changes to their billing systems in order to accommodate new or redefined services.

A rubber stamp with paid in red ink.3d image. Isolated white background.

Dr. Parmi Sahota, who has a Ph.D. in artificial intelligence and more than 30 years of expertise in technology, having worked with British Telecom, Land Rover, and Hydro One among others, noted this challenge and realized that current billing systems just weren’t fitting the bill.

Enter Omniware. Dr. Sahota formed Omniware and its leading-edge billing platform — the Dynamics Billing Solution — in 2005. The platform is designed to handle any billing requirement, for any industry, without having to enter a single line of code.

“I saw that clients were rarely happy with their systems and that the systems they had in place severely hampered the pricing models that the marketing team could offer customers,” Dr. Sahota says. “Omniware was born from the desire to create a solution that could automatically adapt to different markets and allow any pricing scenario to be modeled without the need for costly software code changes.”

Used by a number of industries from telecom and finance to logistics and utilities, the Dynamics Billing Solution can handle numerous forms of billing, including metered consumption, usage, event-based, flat-rate, subscription, recurring and more. The Dynamics Billing engine boils down these charge model concepts into simple, selectable items, making pricing options adaptable to fit products or services within any industry. Add in a Customer Relationship Management (CRM) component, such as Microsoft Dynamics, and you have extensive functionality packed into a clean interface that utilizes configuration rather than customization.

“Omniware was born from the desire to create a solution that could automatically adapt to different markets and allow any pricing scenario to be modeled without the need for costly software code changes.”

Dynamics Billing includes options for reporting and invoicing as well. Identifying customers and their attributes (like country, region, department, and more), businesses can determine what products or services are sold to which customers, and how those sales are billed and collected. It enables businesses to also send invoices individually or grouped together. With online access to invoices, businesses can also provide their customers with a choice of preferred payment method.

The Dynamics Billing Solution is constantly evolving and so too is Omniware. Enhancements to Dynamics Billing will soon enable clients to understand customer behaviour from invoice data in order to provide targeted marketing, communications or additional products or services. In addition to this, Omniware is enhancing payment capabilities in order to allow businesses to inform their customers of up-to-date usage prior to an invoice being generated, allowing companies to collect payments faster than ever before. As always, emerging industries are also on the table: “Our flexible billing capabilities can be used wherever business models are being transformed,” Dr. Sahota says, “All of these capabilities will enable the future, powered by Omniware.”

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